Tracking & Shipping

Elara Fine Jewelry Tracking and Shipping Policy

At Elara Fine Jewelry, we are committed to providing timely and reliable shipping to ensure that your order arrives safely and on time. Below is our Shipping and Tracking Policy to help you understand our shipping processes and how you can track your order.

1. Shipping Options

Standard Shipping:

  • Delivery Time: 5-7 business days
  • Cost: Calculated at checkout based on your location

Expedited Shipping:

  • Delivery Time: 2-3 business days in the US
  • Cost: Calculated at checkout based on your location

International Shipping:

  • Delivery Time: Varies by destination (typically 6-18 business days)
  • Cost: Calculated at checkout based on your location and shipping method

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. Processing time may be longer during peak periods or holidays.
  • Order Confirmation: You will receive an email confirmation with your order details once it has been placed.

3. Shipping Charges

  • Domestic Orders: Shipping charges are calculated based on your selected shipping method and delivery location. These charges will be displayed at checkout.
  • International Orders: Shipping charges and customs duties will be calculated and displayed at checkout. Please note that customs fees and import taxes are the responsibility of the customer.

4. Order Tracking

Tracking Information:

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the status and location of your package.

Tracking Status:

  • You can track your order on our website by entering your tracking number in the "Order Tracking" section or by using the tracking link provided in your shipping confirmation email.

Delivery Issues:

  • If you encounter any issues with tracking or delivery, please contact our Customer Service team for assistance.

5. Delivery Times

Domestic Deliveries:

  • Standard Shipping: Typically 5-7 business days
  • Expedited Shipping: Typically 2-3 business days

International Deliveries:

  • Delivery times vary by destination. Please allow up to 18 business days for international orders. Delays may occur due to customs processing.

6. Address Accuracy

  • Correct Address: Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Address Changes: If you need to update your shipping address, please contact us as soon as possible. Once an order is in transit, we cannot make changes to the shipping address.

7. Lost or Damaged Shipments

Lost Shipments:

  • If your package is lost in transit, please contact our Customer Service team. We will work with the shipping carrier to investigate and resolve the issue.

Damaged Shipments:

  • If your order arrives damaged, please contact us immediately with details and photos of the damage. We will assist you with a replacement or refund, as appropriate.

8. Contact Information

For any questions or concerns regarding shipping, tracking, or delivery, please contact us:

Thank you for choosing Elara Fine Jewelry. We are committed to ensuring a smooth and enjoyable shopping experience from order placement to delivery.