Return Policy

Elara Fine Jewelry Return Policy

At Elara Fine Jewelry, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Return Policy is designed to help you with returns and exchanges in a straightforward manner.

1. Return Eligibility

General Returns:

  • Items may be returned within 30 days of the purchase date for a full refund or exchange.
  • Items must be in their original condition, including packaging, tags, and any accompanying documentation.

Non-Returnable Items:

  • Custom or personalized jewelry.
  • Items marked as final sale or purchased with a discount code indicating no returns.

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately for assistance. We will arrange for a return at no additional cost to you.

2. Return Process

Step 1: Contact Us

  • Email us at elarafinejewelry@gmail.com to request a return authorization. Include your order number, reason for return, and the item(s) you wish to return.

Step 2: Receive Return Instructions

  • We will provide you with a return authorization number and instructions on how to return the item(s). This may include a prepaid return shipping label if applicable.

Step 3: Package and Ship

  • Pack the item(s) securely in the original packaging. Ensure that the return authorization number is included in the package. Ship the package to the address provided in the return instructions.

3. Refunds and Exchanges

Refunds:

  • Once we receive and inspect the returned item(s), we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Exchanges:

  • If you wish to exchange an item for a different size or style, please indicate this when you contact us for a return authorization. We will assist you with the exchange process.

Shipping Costs:

  • Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover return shipping costs.

4. Return Shipping

Return Shipping Fees:

  • For returns that are not due to defects or errors, the cost of return shipping is the customer’s responsibility unless otherwise stated in promotional offers.

Return Label:

  • If a prepaid return label is provided, follow the instructions included to ensure your return is processed correctly.

5. Exchanges and Replacements

Availability:

  • Exchanges are subject to the availability of the desired item. If the item you want is out of stock, we will assist you in selecting an alternative or processing a refund.

Processing Time:

  • Exchanges will be processed once we receive the returned item. Please allow additional time for shipping and handling.

6. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact our Customer Service team:

Thank you for shopping with Elara Fine Jewelry. We value your satisfaction and are here to assist with any questions or concerns regarding our return policy.