Customer Care

Elara Fine Jewelry Customer Service Policy

Welcome to Elara Fine Jewelry! We’re dedicated to providing you with exceptional service and a seamless shopping experience. Below, you'll find our customer service policy designed to address your needs and ensure your satisfaction with our products and services.

1. Customer Support

  • Contact Us: For inquiries, support, or assistance, please reach out to our Customer Service team via:

    • Email: brilliancefield@gmail.com

  • Response Time: We aim to respond to all customer inquiries within 24 hours during business days.

2. Product Information

  • Quality Assurance: All our jewelry is crafted with the highest standards of quality and undergoes rigorous quality checks before reaching you. If you have questions about our products, including materials, care instructions, or customization options, please contact us.

  • Product Descriptions: We provide detailed descriptions and high-resolution images of each product on our website. If you need more information or additional photos, don't hesitate to ask.

3. Ordering and Payment

  • Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. Please review this email to ensure all information is correct.

  • Payment Methods: We accept major credit cards and other secure payment methods. All transactions are processed securely.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs will be calculated at checkout based on your location and selected method.

  • Delivery Time: Delivery times vary depending on the shipping method and your location. We strive to fulfill and dispatch orders within 2 business days. Estimated delivery times will be provided during checkout.

  • Tracking: Once your order has shipped, you will receive a tracking number to monitor your shipment’s progress.

5. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of purchase for a full refund or exchange, provided the item is in its original condition and packaging. Custom or personalized items are non-returnable. See more in the "Return Policy" page on our website.

  • Return Process: To initiate a return, contact our Customer Service team for a return authorization and instructions. You will be responsible for return shipping costs unless the item is defective or incorrect.

  • Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 5-7 business days for the refund to appear in your account.

6. Repairs and Maintenance

  • Repairs: If your jewelry requires repair, please contact us for assistance. We offer repair services for items purchased from Elara Fine Jewelry. Repair costs and timeframes will be communicated upon review of the item.

  • Maintenance Tips: We provide care instructions with each purchase to help you maintain the beauty of your jewelry. For any additional questions, our Customer Service team is here to help.

7. Customer Satisfaction

  • Feedback: Your satisfaction is our priority. We welcome your feedback and suggestions on how we can improve our products and services. Please share your thoughts with us via email or our website feedback form.

  • Complaints: If you have any issues or complaints, please contact us directly so we can address them promptly and to your satisfaction.

Thank you for choosing Elara Fine Jewelry! We are committed to delivering exceptional quality and service. Should you have any questions or need further assistance, our dedicated team is here to help.